Remote Support Services

Why wait for a technician come to your place to fix your computer problems? With our remote computer support service, we are able to fix your computer problems quickly no matter where you are (provided that you have access to the Internet with your computer).

Remote technical support is easy to use. While you are online, you will be instructed to download a small program to be installed on your computer. It takes you less than a few minutes to download and install the program. You then request a service ticket from our system and give it to our service engineer for connecting to your computer. A technician will connect to your computer via remote access program and perform the tasks under your monitoring. To protect your privacy and enhance the security, we are not able to access your computer without your permission, and we can use encrypted Internet connection to connect to your computer.

Do you need our service remote support service? Please call or e-mail our service representative to schedule a remote support service now.

ITSupportDesk provide on-site computer support services or remote technical support services to customers in Vancouver, Surrey, Burnaby, Richmond, Coquitlam, North Vancouver, West Vancouver, New Westminster, White Rock, Port Coquitlam, Port Moody, Delta, Langley, Maple Ridge and Pitt Meadows.

* Remote computer support service is provided to clients globally who have access to the Internet.

Remote Support Request:

Please click here to download LogMeIn client and install it on your machine when directed by a support agent.

* Please save the LogMeIn.msi file in your hard drive and double click the file to install it. Please follow the instruction to complete the installation. When finished, you need to open the LogMeIn program from the All Programs menu, just like you run Mircosoft Word or Outlook.

How may we help you?

To discuss how we can help your organization, call us 778-668-9803 or send us an e-mail.

Our Clients